Advantages of a Flowcon Support
Agreement:
Catastrophic
failure protection:
Our systems run virtually trouble
free, and requests for extensive support and repairs are infrequent. However, catastrophic
failures, though infrequent, occasionally occur, requiring significant support over a day
or two, where labor charges could exceed 20 hours of labor. This would be a covered
expense with a support agreement.
Agreement Fee
Rebate program:
With the additional benefit of our
rebate program, the support agreement becomes more than just an insurance policy. It is an
investment, keeping your system current. At standard rates, it would cost about $4,500 to
upgrade your software. Under the rebate program, any service monies you do not otherwise
use are accumulated and automatically applied towards a periodic software upgrade.
Bug fixes:
We maintain a master list of all
corrections developed over our 50+ application sites. When we periodically upgrade your
system software, we automatically incorporate these changes.
New features:
During an upgrade, we will
automatically include those features that will make your system easier to use, improve
productivity, reduce the chance for error, and expand the system's capabilities.
| Your operators can call us for
support at the first sign of a problem,
without worrying about being billed for picking up the phone. Waiting often compounds the problem, increasing the probability of downtime and lost
production.
It is
important not to let your software fall behind. The rebate makes it easier to keep the software current.
Our
annual rate is 2-3% of a new system (typical of others is 10%). |
